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Consumer Goods/Commercial Grade Shelving Manufacturer
Background
A multi-site manufacturer and distributor of commercial-grade shelving and cabinets faced a critical challenge after losing 75% of its supply chain team, including the Supply Chain Director. To stabilize operations and maintain continuity, the client engaged Crossover Solutions to provide an experienced Interim Director of Supply Chain.Critical Issues:
- Severely understaffed supply chain team
- 80% of materials sourced internationally
- ERP system not utilizing MRP functionality
- Excess inventory from outdated business model
- Limited domestic suppliers; constrained components (wire/beams)
- Weak supplier relationships; declining in-stock levels
- No production schedule; poor cross-functional communication
- New product launch (May/June 2022) at risk due to tooling delays
Results
- Rebuilt and onboarded a high-performing Supply Chain team
- Enhanced forecasting and planning accuracy, resulting in a significant reduction in excess inventory and improved in-stock levels
- Supported ERP vendor evaluation and selection, contributing to a successful and on-time implementation kickoff.
- Optimized inventory distribution by location, enabling the efficient conversion of raw materials into finished goods through strategic inter-facility transfers.
- Re-established and strengthened supplier relationships, improving communication, reliability, and supplier performance.
- Quantified daily forecast accuracy, overall transit times, and tracking milestone timely movement.
- Minimized disruption risk by proactively managing container delivery timelines in a volatile logistics environment
- Established a systematic process to audit, reconcile, and dispute freight billing errors.
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By the Numbers
18 weeks
Reduced Tooling lead time by 18-weeks from 28 to 10
$32M
$32M reduction in underperforming inventory
75%
75% improvement in inbound shipment accuracy
30 days
Reduced shipping lead-times by 30 days by resourcing freight forwarding Co