Case Study

Consumer Goods

Background

A multi-site manufacturer and distributor of commercial-grade shelving and cabinets faced a critical challenge after losing 75% of its supply chain team, including the Supply Chain Director. To stabilize operations and maintain continuity, the client engaged Crossover Solutions to provide an experienced Interim Director of Supply Chain.

Critical Issues:

  • Severely understaffed supply chain team
  • 80% of materials sourced internationally
  • ERP system not utilizing MRP functionality
  • Excess inventory from outdated business model
  • Limited domestic suppliers; constrained components (wire/beams)
  • Weak supplier relationships; declining in-stock levels
  • No production schedule; poor cross-functional communication
  • New product launch (May/June 2022) at risk due to tooling delays

Results

  • Rebuilt and onboarded a high-performing Supply Chain team
  • Enhanced forecasting and planning accuracy, resulting in a significant reduction in excess inventory and improved in-stock levels
  • Supported ERP vendor evaluation and selection, contributing to a successful and on-time implementation kickoff.
  • Optimized inventory distribution by location, enabling the efficient conversion of raw materials into finished goods through strategic inter-facility transfers.
  • Re-established and strengthened supplier relationships, improving communication, reliability, and supplier performance.
  • Quantified daily forecast accuracy, overall transit times, and tracking milestone timely movement.
  • Minimized disruption risk by proactively managing container delivery timelines in a volatile logistics environment
  • Established a systematic process to audit, reconcile, and dispute freight billing errors.
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By the Numbers

18 weeks
Reduced Tooling lead time by 18-weeks from 28 to 10
$32M
$32M reduction in underperforming inventory
75%
75% improvement in inbound shipment accuracy
30 days
Reduced shipping lead-times by 30 days by resourcing freight forwarding Co