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Driving Safety, Efficiency, and Profitability in a Multi-Region Fuel Distribution Operation

Case Study

Energy Management

Services Used
  • Performance Measurement System
  • Targeted Performance Improvement Initiatives
  • Leadership and Management Augmentation
  • Operational Excellence

Background:

A multi-region fuel distributor struggled with inefficiency, financial underperformance, weak management practices, and limited use of available technology. Crossover Solutions engaged to assess the business, identify structural and operational gaps and define a practical strategy for sustained improvement across sites and product lines.

 

Critical Issues:

  • Inconsistent safety practices, absence of formal audits, and standardized preventative measures across sites
  • Several non-core operations running at a loss, diverting focus from profitable products
  • No KPI tracking, weak tactical planning, and strategy not deployed to the operating level
  • Manual route planning and inconsistent driver performance​
  • Underutilized telemetry limiting visibility into operations

Approach:

Crossover conducted a structured business and operational assessment, aligning safety, financial, and operational priorities. A targeted improvement roadmap was developed to establish consistency, reinforce accountability, and improve decision-making through better use of technology.

Key Actions:
  • Implemented standardized safety protocols, reinforced through formal audits and site leadership accountability
  • Identified unprofitable operations and guided management to concentrate on high-margin products
  • Deployed a management operating framework introducing KPI tracking, tactical reviews, and aligned planning routines
  • Introduced telemetry-based route optimization and driver performance monitoring
  • Delivered leadership coaching to support adoption of new systems and management routines

Results:

  • Delivered leadership coaching to support adoption of new systems and management routines
  • Loss-making operations restructured or exited, improving focus on profitable products
  • Management system established operational discipline and accountability
  • Driver variability reduced and route efficiency improved through use of telemetry
  • Clear path created for continued operational improvement and financial recovery

By the Numbers

$850K–$1.5M
projected annual savings from improved safety and efficiency initiatives
38%
improvement in safety score
50%
improvement in driver fitness score